Refund Policy

Your satisfaction is guaranteed

Last updated: January 15, 2025

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30-Day Money-Back Guarantee

We're confident Chatty Patty will save you time and help you fill vacancies faster. If not, we'll refund your full payment.

Our Promise

If Chatty Patty doesn't save you at least 10 hours AND help you fill your vacancy faster than usual, we'll refund your full payment within 30 days.

No questions asked. No hidden conditions. Simple as that.

How Our Guarantee Works

1

Use Chatty Patty

Give Patty a fair chance by using the service for at least 7 days or until you receive 10+ prospect inquiries, whichever comes first.

2

Evaluate Results

Track your time savings and compare your vacancy-filling speed to previous experiences without Chatty Patty.

3

Request Refund

If you're not satisfied within 30 days, email us at refunds@bildur.ai with your account details and brief reason.

Typical Response Time

24hrs
Refund approval
3-5
Business days for processing

Refund Eligibility

✅ You're Eligible If:

  • You used Chatty Patty for at least 7 days
  • You properly configured your property details and criteria
  • You received at least 10 prospect inquiries
  • You're requesting within 30 days of purchase
  • Chatty Patty didn't save you significant time
  • Your vacancy didn't fill faster than usual
  • You followed setup instructions and best practices

❌ Not Eligible If:

  • You never activated or set up Chatty Patty
  • Your property received fewer than 10 inquiries
  • You used the service for less than 7 days
  • Request is made after 30 days
  • You violated our Terms of Service
  • You already found a tenant and marked property as rented
  • Technical issues were caused by your setup errors

Special Circumstances

If your situation doesn't fit these criteria but you believe you deserve a refund, contact us anyway. We review each case individually and may make exceptions for extraordinary circumstances.

Refund Process

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Step 1: Email Request

Send refund request to refunds@bildur.ai with your account email and reason for dissatisfaction.

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Step 2: Review Process

We'll review your account usage, conversation data, and circumstances within 24 hours.

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Step 3: Approval

If eligible, we'll approve your refund and send confirmation email with processing timeline.

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Step 4: Processing

Refunds are processed to your original payment method within 3-5 business days.

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Step 5: Service Termination

Upon refund approval, your Chatty Patty service is deactivated and data is prepared for deletion.

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Step 6: Data Export

You have 30 days to export your conversation data before permanent deletion.

Required Information for Refund Request

  • Account email address
  • Property address where Chatty Patty was used
  • Purchase date and transaction ID (if available)
  • Brief explanation of why you're unsatisfied
  • Comparison to your previous vacancy-filling experience

Email template:

Subject: Refund Request - [Your Email]

Account: [your@email.com]
Property: [Property Address]
Purchase Date: [Date]
Reason for refund:
[Explain how Chatty Patty didn't meet expectations]
Previous experience:
[How long previous vacancies typically took to fill]

Partial Refunds & Special Cases

When We Offer Partial Refunds

  • Service Disruptions: If technical issues significantly impacted your experience
  • Billing Errors: If you were charged incorrectly for multiple listings
  • Feature Limitations: If advertised features weren't available during your use
  • Late Setup: If delays in account setup reduced your effective service time

Quick Vacancy Refunds

If you find a tenant within 48 hours of starting Chatty Patty and before receiving 5+ inquiries, we'll refund 50% of your payment as a courtesy.

Technical Issue Credits

If service outages or bugs significantly impact your experience, we may offer service credits for future listings instead of cash refunds.

Contact Us: These situations are evaluated case-by-case. Email support@bildur.ai to discuss your specific circumstances.

When Refunds Are Not Available

Important: No refunds in these situations

Understanding these limitations helps set proper expectations for our service.

Successful Outcomes

  • You successfully filled your vacancy using Chatty Patty
  • Chatty Patty saved you significant time, even if vacancy took longer than expected
  • You received qualified prospects and scheduled showings successfully

Market Conditions

  • Low market demand for your specific property
  • Seasonal rental market fluctuations
  • Economic conditions affecting rental market
  • Your property's location or condition limiting interest

User Error

  • Incorrect property information or pricing in your listings
  • Unrealistic screening criteria that filtered out all prospects
  • Failure to respond to qualified prospects Chatty Patty identified
  • Not showing up for scheduled appointments

External Factors

  • Third-party platform changes (Facebook, Craigslist policies)
  • Carrier-specific text messaging issues
  • Your phone or internet service problems
  • Changes in local rental regulations during service period

Before Requesting a Refund

We want you to succeed! Try these solutions first:

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Contact Support

Our team can help optimize your setup, adjust screening criteria, or troubleshoot issues.

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Free Optimization Session

Schedule a call to review your configuration and improve Chatty Patty's effectiveness.

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Performance Review

We'll analyze your conversation data and suggest improvements to your approach.

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Extended Trial

In some cases, we may extend your service period to give Chatty Patty more time to work.

Contact support before requesting a refund:

Email Support Schedule Call

Questions About Refunds?

We're here to help you succeed with Chatty Patty

Refund Contact Information

Refund Requests: refunds@bildur.ai
General Support: support@bildur.ai
Phone Support: (855) 242-8891

Response time: Within 24 hours for refund requests